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  • Do you have a loyalty program or rewards system?
    Yes, we have a loyalty program that allows you to earn points with every purchase. These points can be redeemed for discounts on future orders. Become a Member here.
  • Do you make custom orders?
    Sorry, at the moment we are not offering custom orders, but we do offer 1 of 1 pieces sold in the Sanctorum page of our site. The Sanctorum can only be accessed via password, that is granted to special customers.
  • How do I determine my size?
    Refer to our size chart provided on each product page to find the best fit. If you need further assistance, feel free to contact our Customer Support team.
  • What payment methods do you accept?
    We accept Visa, MasterCard, American Express, PayPal, and Apple Pay.
  • How long does shipping take?
    Standard shipping usually takes 3-5 business days.
  • How can I track my order?
    You can track your order by logging into your account and clicking on the "My Orders" section. Log in to your account here.
  • Can I change or cancel my order after it's been placed?
    Orders can be changed or canceled within 24 hours of placement. Please contact our Customer Support team for assistance.
  • What if the item I received is damaged or incorrect?
    We apologize for any inconvenience. Please contact our Customer Support team within 7 days of receiving the item, and we will assist you in resolving the issue
  • What is your return policy?
    We accept returns within 30 days of the purchase date for items in their original condition. Please see our full Return Policy here.
  • What if I have a question that isn't answered here?
    Feel free to contact our Customer Support team through our contact page, and we'll be happy to assist you.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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